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Mid-Continent Management Services
Assessment of Organizational Performance
We conduct formal and informal evaluations of business operations and their performance, efficiency, strengths, weaknesses, and other key performance metrics. We understand and appreciate the need for a better and more meaningful way to assess the solutions to complex problems which do not always have a way to predict clear or expected outcomes. We understand that when different stakeholders are involved in the process of setting organizational goals, the organization is more likely to experience growth, transformation, and success at all levels of the organization. We leverage communication, training, and transparency as essential elements to assessing organizational performance.
We understand formative and summative assessments may not always result in accurate or meaningful information, which can dampen the adaptation and creativity of an organization which are critical to its social innovation and competitive advantage. Therefore, we believe a developmental evaluation method might prove to be more beneficial and successful. Let us be your evaluator, help you evaluate better, or mediate between your organization and its evaluator. We can help you with setting performance metrics and measuring the effectiveness of programs, people, and organizations.
Let us help you benchmark success!
Organizational Leadership Consulting
- We can help advise your organization’s people about understanding their leadership strengths, weaknesses, opportunities, and threats.
- We can advise on leadership and management best strategies, models, methods, and techniques.
- We can help your organization understand culture, change, agility, technology, sustainability, international trade, market expansion, corporate social responsibility, and several other components of organizational success.
- We can make sure your leaders understand their role in leadership and organizational development and how they are needed to transform your organization.
- We can help set strategies, goals, targets, and records!
Management Consulting
We help organizations and leaders:
- solve problems
- analyze efficiency
- track performance
- enter new markets
- change direction
- discover their north star
- become more agile
- set and evaluate their strategy, and much more.
We offer a variety of business consulting services by leveraging our expertise, creative thinking, sustainable logic, and socially-responsible outlook on helping businesses and leaders transform. We provide solutions to help you succeed, so we can all succeed.
We work with small-and-medium-sized organizations, tribes, organizational leaders, social-service organizations, communities, government organizations, associations, institutions, and other strategic business units (SBU’s). We can help your organization improve its performance by helping you develop an organizational development plan.
Records and Information Management Consulting
We help organizations and individuals establish and implement policies, practices, and systems for creating, accessing, distributing, using, storing, securing, retrieving, and successful disposition of an organization’s records and information. We provide consulting services to walk you through program implementation, periodic review, or accountability in governance. We help you navigate the regulatory environment, responsibilities, policies, security, and storage of records and information. The value of today's information requires necessary and additional methods and strategies to prevent loss of information.
We think information is so important we even help national and international defense, law enforcement, and non-governmental organizations (NGO’s) solve crimes using information.
Let our digital data forensics analyst help you safeguard digital data related to criminal and cyber crime investigations.
Economic Development Planning
We provide economic development planning services and strategy related to a variety of different economic development sectors, regions, tribes, countries, governments, organizations, communities, individuals, and groups. Our vision includes seeing the world and those in it prosper and succeed.
We don’t just look at cost, profits, and risks. We look at the future, sustainability, corporate social responsibility, organizational transformation, and other components of creating a better society.
The environment and the communities we operate in are more important than the profits!
Business Continuity Planning
We can help you create a strategic plan geared towards mitigating losses associated with unforeseen threats.
We help to provide solutions to help you take a proactive approach to possible risks to functionality, operations, and productivity.
Let us help you with an enterprise risk
- management plan
- contingency plan
- business continuity plan
to help you move forward. We understand and value different stakeholder perspectives and are happy to provide our perspective too.
Compensation Planning
- We recognize the need to continually evaluate your organization’s compensation practices, policies, and culture.
- We can help you understand how intrinsic and extrinsic rewards motivate your people.
- We understand that everyone's values and priorities are different, which help us to provide creative and innovative strategies for employee reward, recognition, and compensation. People need to have meaning in their lives.
- We believe praise and recognition go a long way and help your organization in big ways!
Let our knowledge, experience, and vision help you to create and maintain a competitive and moral strategy for improving the value of your organization’s reward and motivation strategy and implementation.
Organizational Development Planning
We work with leaders and organization’s to create strategies for business transformation. We help you understand different management and leadership components to help you develop your leadership team or to develop the entire organization.
We understand the organization is only as good as the people leading it. We can help assess the matching of shared values between human resources and the organizational structures, systems, and strategies to optimize organizational performance. We understand people have different skills, styles, and capabilities. We work to help you leverage these differences to implement organizational development.
We believe organizational development should be an inclusive and organized process that involves all of the organization’s stakeholders. We use strategic planning, vision and mission analysis, change management, leadership, team building, and facilitation to help develop leaders and their organizations. We help you leverage your capacity, capability, and context to improve your organizational performance. We help you connect your strategy, structure, management processes, work processes, people, and reward and recognition to implement organizational development.
Strategic Planning
Organizations need to understand the difference and importance of vision and strategy compared to plans and budgets. These things each play an important role in an organization’s success.
John Kotter helps to differentiate the difference between these terms.
He says, “A budget is the financial piece of the plan. A plan specifies step by step how to implement a strategy” (Kotter, 2002).
Many leaders today use strategic planning to create step by step plans on how the organization will meet its goals and be successful.
Customer Service Strategy
We help leaders and organizations create and implement innovative customer service strategies. We can assess your current strategy and suggest ways to make improvements. If you want to provide the best service to your customers, you can’t just say you are going to be the best. You have to create a plan to be the best and then provide the best.
Customers are going to remember you by the experience they have with your organization.
They will remember the good and they will remember the bad. Your organization must figure out how they will provide “Legendary Service”, as Ken Blanchard calls it.
Leaders need to think about every aspect of how customers will interact with you. We need to think about our image, our attitude, and our behavior. Leaders need to plan the face-to-face interactions, the phone calls, the digital experience, and how they will communicate with customers.